FAQ

View our frequently asked questions about our handmade products. Can't find what you need? Send us a message. 
 
SHIPPING & DELIVERY

Shipping is available Canada wide, as well as the United States. Our primary shipper is Canada Post, although we do use DHL and Purolator as well. 

Shipping rates will be available at time of checkout. 

 

EASY RETURNS

Crocus Creations accepts returns on most items within 30 days of receiving your order. 

The original purchaser will be responsible for shipment back to our location, however, they will receive a full reimbursement on the returned items provided they arrive in undamaged, like-new condition.

Orders returned between 30 to 45 days, customers will receive a store credit. Again, items must be undamaged and in like-new condition.   

TRACKING YOUR ORDER

After completing your purchase, you will receive an order confirmation. Once your items is shipped, you will receive a separate email containing shipment tracking information. 

 

100% SECURE ORDERING 

We don't store or distribute any payment information in our system. All payment links are by legitimate and trustworthy sites (ex. PayPal, Square, Visa, etc). 

 

PRIVACY POLICY

Please click here to view our full privacy policy.